dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
relationships to ensure risk is mitigated in accordance to Nedbank Group Standards. Strategic insights & Client GIA reporting. • Be commercially minded with a Nedbank client centric approach and understand the broader a strategic and competitive differentiator for Nedbank. • The ability of story-telling and writing reports roles and responsibilities .• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Glacier product and process knowledge Proven Call Centre management experience will be an advantage