further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
admin with adjustments on the system
relationships to ensure risk is mitigated in accordance to Nedbank Group Standards. Strategic insights & Client GIA reporting. • Be commercially minded with a Nedbank client centric approach and understand the broader a strategic and competitive differentiator for Nedbank. • The ability of story-telling and writing reports roles and responsibilities .• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys
Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge
Johannesburg. MUST have a CLEAR Credit and Crminal record Nedbank Systems Knowledge will be advantageous NB. ONLY
Johannesburg. MUST have a CLEAR Credit and Crminal record Nedbank Systems Knowledge will be advantageous NB. ONLY