customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service
Contract Management, is seeking an Implementation and Training Specialist to join their vibrant team. The ideal managing seamless integration, delivering thorough training to users, and addressing client support queries levels of customer satisfaction. Candidates with experience in this area are encouraged to apply. Proficiency and customize the application according to client needs. Conduct thorough assessments of client systems and user access management. Training Delivery: Develop comprehensive training materials, including user
Head of Training (Pharmaceutical) Industry: Pharmaceutical Location: Parktown Johannesburg Equity Requirement: Head of Training will spearhead the development and implementation of a comprehensive training academy role involves curriculum development, overseeing training delivery, measuring effectiveness, and ensuring Leadership Curriculum Development and Implementation Training Delivery and Facilitation Evaluation and Improvement field (Master's preferred). Proven experience in a senior training role, preferably within the pharmaceutical
Seeking a skilled Draughtsman with experience in Autodesk Inventor software. You will be responsible feasibility and accuracy of designs. Revise drawings as needed based on feedback and engineering requirements best practices. 3-5 years of relevant experience. Proven experience as a Draughtsman, focusing on mechanical
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX procedures. Continuously review training requirements and facilitate further training identified for allocated
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX procedures. Continuously review training requirements and facilitate further training identified for allocated
the Job To play a key role in shaping the user experience of our digital products and services tailored usability, drive engagement, and meet the specific needs of business users across various touchpoints. Required completed. Minimum Experience: Minimum 2 years experience in user interface and user experience design Critical work independently to identify and address client needs Attention to detail and ability to multitask in
the Job To play a key role in shaping the user experience of our digital products and services tailored usability, drive engagement, and meet the specific needs of business users across various touchpoints. Required completed. Minimum Experience: Minimum 2 years experience in user interface and user experience design Critical work independently to identify and address client needs Attention to detail and ability to multitask in
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
CEN000537-MVW-1 The Training Coordinator will be responsible in training staff (Soft Skills), training material material to be supplied, must have the ability to train staff and manage material, also must have their own transport REQUIRED MINIMUM EDUCATION / QUALIFICATIONS AND WORK EXPERIENCE: Minimum Education: Grade 12 & National Diploma certificate or related Minimum Work Experience: 2-3 years' experience in Training and Development REQUIREMENTS REQUIREMENTS Conduct soft skills training Manage training Update the company's training matrix to plan, track and