Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master
training and assistance on operational systems.
4. Required to perform any task as and when required
user training and assistance on operational systems 4. Required to perform any task as and when required
technical level development of services, reports, and applications. To provide 2nd and 3rd level support
contribute high-level support such as strategic planning of network upgrades and high-level network performance problems and queries. Maintains service and quality levels according to of the company business standards written feedback and technical information to all levels of end-users and customer IT management. See Description
will provide 2nd level IT application support to business at a senior technical level, as well as assist
completion and feedback. Maintains service and quality levels according to of the company' business standards written feedback and technical information to all levels of end-users. See Description See Description
Science, Data Science, or a related field
business performance in terms of achieving service levels or KPI's Present these findings in a clean, accurate accurate and detailed manner that speaks to all levels of the organization and client needs. Adapt a continuous pre-determined volume of audits within agreed service levels (SLA) Make recommendations on how to improve the business performance in terms of achieving service levels or KPI's Have general understanding of ISO and
information for immediate resolution Provides second level support to all incidents, requests and identifies experience throughout the total client journey Moderate level years of relevant managed services experience handling infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Skills Summary