Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing customers request, complaints and resolve in a management roll. Needs to have experience in handling customers customers request, complaints and resolve in a management roll. Great communications abilities, including at the branch. Training agents Managing conflict Call Centre management experience will be advantageous
at all levels as well as:
Formal Education:
Experience:
Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous experience
Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous experience
to quality standards according to the Butchery manager's production plans. Key Responsibilities: Implement Training: Grade 10 school leavers certificate / NQF level 3 equivalent Grade 2 Meat Cutting Certificate Communication Knowledge: Product knowledge Cold Chain management Production planning Meat cutting techniques Block
to quality standards according to the Butchery manager's production plans. Key Responsibilities: Implement Training: Grade 10 school leavers certificate / NQF level 3 equivalent Grade 2 Meat Cutting Certificate Communication Knowledge: Product knowledge Cold Chain management Production planning Meat cutting techniques Block
experience in fraud investigation a bonus
Matric
Must
years of experience in fraud investigation a bonus 5 years in a customer service contact center environment may be fraudulent Liaise with internal teams to manage and investigate refunds Analyze refund data and identify trends in refund claims at a customer level or store level Work with the organizations fraud system worked in the Fraud Department if not must be the level of a 2ic Matric Must be able to work rotational
branch. In this role, you will be responsible for managing customer queries and escalations, ensuring smooth positive team environment. Employee Management: Overseeing and managing team members effectively. Customer efficiently. Reporting: Generating reports for management to track performance and trends. Task Delegation: customer service representatives maintain a high level of customer service Prepare and analyse customer customers or clients Communication requiring a high level of diplomacy and sensitivity Detailed technical