Introduction Our client offers transport services across South Africa, specializing in efficient on-carriage Town, Durban, and Johannesburg, as well as direct customer delivery. They're leaders in global supply chain required acquittals Completing customs bill of entries and submission of customs excise accounts Verifying bill of entries for customs purposes and acting as SACD representative during Customs inspections Managing detained cargo and supervising/developing Bond/Custom staff Liaising with clients regarding workload
CRM platform utilisation (email and in APP comm) Customer data management Loyalty program Duties Support driving loyalty program Create and deploy customer journeys Customer Journey performance monitoring and reporting membership base Drive APP download acquisition Customer retention Data cleanup (unsubscribe management)
Are you a Customer Success Manager who's not concerned with shaking off that title? We also call it Advice believe the best way to attract and retain happy customers is not by selling them anything but helping them levels of delight to prospective and existing customers. About the Company We pride ourselves immensely immensely on the product we provide and the service we deliver it with. We believe that all South Africans can professional, world-class customer service. We offer exceptional telephone services to businesses. With our
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Ref: VJ 415622 - Key Account Service Manager – Renewable Energy (Cape Town) Employer Description Our experience Ability to troubleshoot, test, repair, and service technical equipment. Proficiency in English literacy
Our client requires the services of a Junior Services Coordinator in pressurised environment to join and execution of the service call for a region. Prepare customer quotes. Customer Feedback regarding call clear and professional articulation when answering customer calls. Must be able to work in a team Must be
Our client in the financial services industry is seeking Client Service Administrators to join their Credit and criminal clear (essential) 2 years customer service experience within a contact centre is a must
individual who will be a part of their client service team, responsible for guiding their clients through and make a meaningful impact in the financial services industry. Our client is firmly aligned behind savings. 3 years' experience in financial services client servicing An appropriate tertiary education English skills with clients, internal business units and service providers
experience in an Asset Management business; Financial Services experience specifically Asset Management, Retirement Offshore; Call Centre experience in Financial Services business; Excellent business writing skills; Afrikaans
interacting and engaging with jurisdictional client service teams where requirements are to be gathered, analyzed
communication across multiple jurisdictional client service teams and levels of the organization
Analysis
of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing Group
all seniority levels of jurisdictional client service teams
Training
Facilitate and provide
experience within the Financial Services industry
Min 5 years Financial Services industry experience
Working