Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several internal external support organisations Config management & Service management Active participation in Agile ceremonies Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional in particular Incident, Problem Management, Configuration Management. ADVANTAGEOUS TECHNICAL SKILLS SQL
the position of App Operations Manager (Payments Platform). As an Operations Manager, you will be responsible responsible for overseeing a wide range of crucial operational functions. You will play a pivotal role in ensuring will include managing audit findings, fraud operations, AML operations, front line operations, support queries refunds management, reconciliations, incident management and the management of operational issues. View risks identified during audits Leading the fraud operations team in detecting, investigating, and preventing
for an Operations Manager on a contract role for 6 months. Overview: As an Operations Manager for the responsible for overseeing a wide range of crucial operational functions. You will play a pivotal role in ensuring plus. Proven experience of 10 years in operations management, preferably in the technology or financial industry. Key Responsibilities: Audit Findings Management: Review and address audit findings promptly, identified during audits. Fraud Operations: Lead the fraud operations team to detect, investigate, and
telecommunication industry is hiring for a Operations Maintenance Performance Manager for an Independent Contractor monitoring performance metrics for the NOC, Field Operations and Power Sections Set performance targets, measure SLAs, Quality and Performance Management Criteria. Monitor and manage the performance of the passive Performance reports for use by Internal Operations Team, Management and Tenants, capturing Performance Trends against the KPIs. Prepare timely and accurate Management Reports and Dashboards highlighting analysis
My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing
for a Operational/Training Manager, located in Sandton. Key Responsibilities: Operational Management: Oversee service center's operations, including staffing, resource allocation, and workflow management. Develop and and implement operational policies, procedures, and performance standards to ensure high-quality service performance indicators (KPIs) and metrics to track operational efficiency and identify areas for improvement Collaborate with cross-functional teams to address operational challenges and drive process improvements. Maintain
Responsibilities:
meets ambition. Position Overview: As the IT Operations Manager, you will be responsible for overseeing and skilled professionals in managing and delivering infrastructure design, operational excellence, and information Lead and manage a team of IT professionals responsible for infrastructure design, operational excellence Proven experience managing and delivering infrastructure design and operational excellence in a fast-paced fast-paced environment. Strong background in managing and delivering information security systems and processes
telecommunication industry is hiring for a Operations Maintenance Performance Manager for an Independent Contractor experience (Essential)