Department based at the CAPRISA Head Office in Durban and will provide support to 5 clinical research sites within Advanced MS Office Skills and Microsoft Active Directory, Azure Active Directory, Office 365 (Exchange Installation and Configuration, LAN/WAN configuration and support ITIL, MCSE (Minimum 2016) Knowledge of Linux Systems by clearly documenting design, maintenance, and support procedures, application software and system management to accomplish with a system Use expert-level administration and optimization of hosts and servers to ensure
a competent Help desk technician for our Durban Office to provide fast and useful technical assistance Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the daily seeking technical assistance over the phone or email Support the remote troubleshooting through diagnostic techniques issues to the iSON Global NOC for the L2 and L3 support Record events and problems and their resolution hardware, authorised software, systems, network, and office equipment. Ensures Antivirus is installed on to
computer software applications, ensuring efficient administration and user-related services availability. If strong background in IT management and application support, we invite you to consider this role. Responsibilities Manage support calls to ensure user support and that high service levels are maintained Support ongoing Functional Competencies Computer literacy in MS Office package Knowledge of all legislation pertaining management minimum of 5 years practical experience in supporting large scale multi business applications
align to the SAP HCM module with a focus of TM/PY/OM/PA and Oceana's foreseeable plans SAP HCM solution design preventable incidents Automation of feasible administrative and operational tasks Active and positive engagement engagement with end users, application support and third parties Effective ongoing knowledge transfer HCM Monthly Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources Resources (Organizational Management, Personnel Administration, Payroll South Africa, Time and Attendance, Leave
definition, testing, training, implementation, and support of functional requirements Identify requirements years MSSQL experience Developer / Database Administrator experience (advantageous) Strong facilitation written Excellent problem- solving skills General - office based, 08:00 – 16:30, willing to travel to client
will be responsible for supporting the Project Manager by overseeing administrative tasks, communicating Services Manager and be based at our Westville office full-time. Critical Requirements - Skills, Experience and project plans. Execute project management administrative and bookkeeping tasks such as managing invoices
available for a Systems Support person to join our dynamic team. To provide technical support and assistance to PERFORMANCE AREAS Technical Support: Provide first-line technical support to end-users, including troubleshooting alerts and identify opportunities to streamline IT support processes and enhance end-user experience. Security measures. Collaborate with development and system administration teams to resolve technical issues and implement Information Technology. 2 Years experience in IT support including troubleshooting hardware and software
RESPONSIBILITIES:
Support internal and external customer infrastructure MS Server support
Office 365 Support
Support
Desktop Support
QUALIFICATION & SKILLS REQUIRED:
Relevant IT degree
Desktop)
Virtualisation
Technology Office 365 product set
Must have own transport and
will be required to travel to local customers to support them.
CORE COPMETENCIES:
Self-Starter
performing application upgrades, providing training and support, developing new processes, optimizing HRIS processes Internal HR Business Partners, Practitioners and Administrators Employees and department managers, operational (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP Consultants As of responsibility Directly supervises 1 x HRIS Officer at CL grade and responsible for the overall performance role Ability to collaborate, provide technical support, and train staff Extensive experience in analyzing
and implementation of applications programs supporting the company infrastructure business processes systems. Analyzes, installs, acquires, modifies, and supports operating systems, databases, or utilities software conditions. The MS Engineer (L1) focuses on first-line support for standard and low complexity incidents and service agreed procedures - Provide telephonic or chat support to clients when required - Execute approved maintenance Certified Security Administrator (CCSA) - Check Point Certified Security Administrator NG with Application