satisfaction and work to resolve escalated issues in a timely and effective manner. Training Administration:
satisfaction and work to resolve escalated issues in a timely and effective manner.
certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly
certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly
remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining
Performance Trends against the KPIs.
capturing Performance Trends against the KPIs. Prepare timely and accurate Management Reports and Dashboards
candidate will need to dedicate 20% of the candidate’s time to the Organization.
members Ensuring projects are delivered on scope, on time, and with high-quality code Managing the team's
using a ticket system.