records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and disputes.
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
service calls, technician support, queries around parts.
approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will