efficient service to our clients leading, managing, developing and motivating a team of call centre agents Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all typically 1 week to 1 month Size Team Leaders typically manage a team of 12 Agents and operate within a team of
URGENT Manage team of four (4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review overall performance in SLA contract and account management, identifying areas for improvement. 3.Streamline data and insights, and align efforts for cost management. 5.Handle contract escalations, communicate with with stakeholders, and ensure timely resolution. 6.Manage contract cancellations, process requests, and comply comply with contractual obligations. 7. Project Management: Plan, implement, and schedule installation projects
URGENT Manage team of four (4) Operations Co-Ordinators, SLA Contract and Account Management: 1.Review overall performance in SLA contract and account management, identifying areas for improvement. 3.Streamline data and insights, and align efforts for cost management. 5.Handle contract escalations, communicate with with stakeholders, and ensure timely resolution. 6.Manage contract cancellations, process requests, and comply comply with contractual obligations. 7. Project Management: Plan, implement, and schedule installation projects
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations Communication Keep departmental management advised of notable developments, i.e New Clients, exceptional problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations Communication Keep departmental management advised of notable developments, i.e New Clients, exceptional problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate nsibilities:
Requirements:<
Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and approaches for choosing a course of action or developing appropriate solutions, taking action that is
Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and approaches for choosing a course of action or developing appropriate solutions, taking action that is
authority and requires continuous professional development. As an accredited financial advisor with Old
authority and requires continuous professional development. As an accredited financial advisor with Old