administration. Participate in talent management retention strategies. Co-ordinate and process disciplinary/grievance
timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first
attendance and productivity bonus Average upsell retention commission: R4,000 Average agent take home after
Analyze audience engagement, demographics, and retention rates for insights. Implement strategies to boost
system in terms of record classification and retention guidelines. Accurately captures detailed indexes
System policies and procedures Data Protection and Retention, Disaster Recovery and Business Continuity Plan
effectively, ensuring high levels of satisfaction and retention. Digital Project Management: Lead the planning