contact Maintain and develop relationship with customers by providing support, information, and guidance guidance Recommending solutions Visiting and quoting customers Following up on quotations Prepare reports by company standards Invoicing customers and order stock to complete customer back orders Doing deliveries deliveries when needed Following up on customer back orders Completing customer planning and visits on Repsly Repsly Doing cold calls to expand customer base Arranging and doing demos on welding machines Completing company
contact Maintain and develop relationship with customers by providing support, information, and guidance guidance Recommending solutions Visiting and quoting customers Following up on quotations Prepare reports by company standards Invoicing customers and order stock to complete customer back orders Doing deliveries deliveries when needed Following up on customer back orders Completing customer planning and visits on Repsly Repsly Doing cold calls to expand customer base Arranging and doing demos on welding machines Completing company
Maintain and develop relationship with customers by providing support, information, and guidance Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries needed
Following up on customer back orders
Completing customer planning
Doing cold cold calls to expand customer base
Arranging and doing demos on welding machines
Completing
contact Maintain and develop relationship with customers by providing support, information, and guidance guidance Recommending solutions Visiting and quoting customers Following up on quotations Prepare reports by company standards Invoicing customers and order stock to complete customer back orders Doing deliveries deliveries when needed Following up on customer back orders Completing customer planning and visits on Repsly Repsly Doing cold calls to expand customer base Arranging and doing demos on welding machines Completing company
Resolve customer escalations efficiently • Collaborate with internal sales teams and customers • Conduct Conduct and document customer meetings • Ensure exceptional customer service during equipment breakdowns technician utilization • Understand and manage customer expectations • Oversee stock control management & Experience: • Administrative proficiency • Customer service excellence • Sales background is advantageous industry experience preferred) • 5 – 10 years of customer-facing experience (Technical / Sales) • Computer
service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites.
Field service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites. Carrying out service and repairs on mechanical Commissioning of new or refurbished equipment at customers. Provide training on supplied equipment either Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment on customer equipment. Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment
responsible for providing technical support to customers, resolving issues, and ensuring successful implementation including sales and engineering, to meet customer needs and drive customer satisfaction. Bachelor's Degree in of 5 years experience in technical support or customer-facing roles Knowledge of electronic components in a team environment Flexibility to travel to customer sites when required Experience with programming
basic training to customers.
spare parts revenue as well as the increase of the customer service levels. Key Responsibilities: Spare Parts parts and implement a process roadmap to fulfil customer demand. Procurement and Supply - Develop suppliers spare parts from overseas suppliers to the end customer with all necessary documentation (commercial invoice compliance of all weekly and monthly reports to customers and business. Requirements: Relevant Tertiary engineering fields, with experience in sales and customer account management. Or, Marketing, Commerce or