providing technical support to the applications and service desk teams A pplication-to-Application Integrations
the computer system and network. Ensure that service desk calls are responded to and resolved in an efficient
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
valued customers Responsibilities: Customer Service & Front Desk Operations: Be the welcoming presence
valued customers Responsibilities: Customer Service & Front Desk Operations: Be the welcoming presence
problem management database provided through the service desk Handles problem recognition (catalogue of services)
problem management database provided through the service desk. Handles problem recognition (catalogue of services)
problem management database provided through the service desk Handles problem recognition (catalogue of services)
resolution of technical issues escalated by Service Desk, Level 1 or 2 IT resources. IT Technical design budgets. Prioritise and respond to escalated service desk tickets and IT support service providers, ensuring
customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders