Friday About the role: Step into the role of Service Desk Coordinator, where your Grade 12/Matric qualification
technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative certifications Cisco CCNA 5 years' experience in an IT Service Desk support environment (3 rd line support) 5 years'
for a Service Controller to join their busy Service Desk. Required outputs: To accurately log all incoming
for a Service Controller to join their busy Service Desk. Required outputs: To accurately log all incoming
12/Matric Experience 2 – 3 Years experience in an IT Service Desk environment Background in IT Services with an
and Written) 2 – 3 Years experience in an IT Service Desk environment Background in IT Services with an
unresolved issues appropriately. Update and close service desk calls efficiently. Perform software upgrades
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress
writing skills Passionate about Customer Service Travel Desk experience Salary – Negotiable (depending
customers either as a point of escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction