requirements
We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in
to promote products and services
- Provide exceptional customer service by addressing inquiries
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key
communication skills Provide excellent customer services Excellent verbal skills in English and Afrikaans
/>be fluent in German
Customer Services experience.
Possess strong analytical skills
a passion for delivering exceptional customer service.
Responsibilities:
management experience to take care of customer service and operational requirements. Excellent liaison administrators Extensive customer service and delivering superior service Meet and Greeting of Clients Training