risks and losses. All of this will be done while working closely, communicating and coordinating with the 100% aligned. This position will require you to work on some Saturdays, Sundays and public holidays as (saswitch queries, etc.) · Liaising with various departments both at branch and head office level Dispatching Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved · Handling logging tickets · Escalating tickets to relevant departments · Opening tickets and following up with both
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational recommendations about how to improve policies and processes Work closely with the Data Science team to price and Advanced Excel Denodo (advantageous) Ability to work with complex and large amounts of data Microsoft
support, to critically analyze and advise the department on data driven insights and trends, and create stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational recommendations about how to improve policies and processes Work closely with the Data Science team to price and Advanced Excel Denodo (advantageous) Ability to work with complex and large amounts of data Microsoft
incumbent will join the Information Technology Department based at the CAPRISA Head Office in Durban and plan, organize and manage multiple priorities working under pressure to meet deadlines in a fast paced paced and dynamic environment Ability to work independently, without direct supervision and fit in well servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
procedures Be technologically adept and be able to work across multiple applications resolve all design Administrators Employees and department managers, operational teams, and users IT Service Delivery Managers / developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP systems, human resources, or a related field. Proven work experience as an HRIS & Analytics Specialist
controls and procedures to support the finance department's business objectives to deliver accurate, on external service providers A strong understanding of accounting processes and practices Ability to work effectively
best practices are applied correctly and consistently Individual and team service delivery against agreed updates. Lead the team in the monthly action list work sessions by determining priorities based on urgency systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place consultants to ensure that the patches are applied correctly and in line with legal and business expectations
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. signatures and thereafter forwards to the finance department for processing of payment – inclusive of Bank made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. signatures and thereafter forwards to the finance department for processing of payment – inclusive of Bank made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors
Technician will also collaborate with other departments to understand their technology needs and implement vendors and third-party service providers to procure IT equipment and services and resolve technical issues non-technical stakeholders. Ability to prioritize tasks and work independently in a fast-paced environment. Knowledge