deliver continual improvement, automation and self-service and explore systems full benefits Analyse, interpret
points that enable the company to offer competitive services in terms of cost, speed, reliability and related
must have a good understanding of the products or services offered by the company. They stay updated on industry
must have a good understanding of the products or services offered by the company. They stay updated on industry
building current customer relationships. Managing service and sales reps. Identifying other opportunities
equivalent position 10 years experience in Customer Service with a BPO or Contact Centre environment Bachelor's
internal customers and vendors to ensure high service delivery and support at all times Prepare monthly
Operating Plan (POP) to determine value and risk of service or goods required. • Analyse Scopes of Work and
Operating Plan (POP) to determine value and risk of service or goods required. • Analyse Scopes of Work and
to the customer. Promote the company's products/services by addressing or predicting customers objectives