managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered and procedures • Any issues falling outside of standard operating practices and procedures are referred and Organisational Skills; defining performance standards and meeting service levels; manage resources; months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
that all coldroom standards are complied with consistently Manage all cost centres and coordinate the and information flow from and to different cost centres Storage Management Stock Management Monitor daily practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
that all coldroom standards are complied with consistently Manage all cost centres and coordinate the and information flow from and to different cost centres Storage Management Stock Management Monitor daily practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity ensure quality of delivery meets the appropriate standard Analyzing team metrics and performance to drive Conducting and maintaining quality checks and standards within their relevant teams Dealing with elevated Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity ensure quality of delivery meets the appropriate standard Analyzing team metrics and performance to drive Conducting and maintaining quality checks and standards within their relevant teams Dealing with elevated Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
systems and equipment within facilities / shopping centres essential. Person will be responsible for overseeing systems and equipment within facilities / shopping centres, conducting regular inspections to identify issues also ensure compliance with electrical codes, standards, and regulations and respons to emergency situations systems and equipment within facilities / shopping centres essential. Salary package negotiable (depending