Job Purpose: To achieve excellent standards of customer service and satisfaction through effective personal skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and process and quality standards Evaluating service delivery against these standards Engaging with other Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management Experience: 3 years’ Operational Retention in Financing/Banking environment 3 years’ Operational Service &
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
customer service, the engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target Pending UNA requests Applying pre-build images to standard devices Ensure the device is correctly prepared
a high standard of client service Resolving customer queries and requests from incoming calls and email
a high standard of client service Resolving customer queries and requests from incoming calls and email
Week-end-Duty S pecific Tasks and Standards: S ales: Visitations - Call on all owners / store managers / orders from clients - accurate and detailed. Retail - Call on retail stores - existing and new clients. Marketing: delivered / emailed to client timeously, as per set standards and follow-up to occur within 1 week thereafter
Week-end-Duty S pecific Tasks and Standards: S ales: Visitations - Call on all owners / store managers / orders from clients - accurate and detailed. Retail - Call on retail stores - existing and new clients. Marketing: delivered / emailed to client timeously, as per set standards and follow-up to occur within 1 week thereafter
programming. • Design or specify motor control centres, motor lists, cable sizing, cable schedules, I/O national and international electrical equipment standards & regulations • Be able to interact with customers
in accordance with national and international standards and regulations. KEY RESPONSIBILITIES • Assist programming. • Design or specify motor control centres, motor lists, cable sizing, cable schedules, I/O