Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying the company Previous experience in outbound call centre roles or sales environments will be a bonus but
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with Onsite Process: Accountable for own work quality, standards and outputs related to policies, procedures and prescribed timekeeping standards at all times and attempt to improve own standards continuously. Align and quality and service delivery standards. Respond promptly to call centre calls in a professional manner, Resolution Inbound Phone Statitics Handling Difficult Calls Call Reporting Further Education and Training Certificate
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for on CLO's performance Ensure JD, KPI, expected standards are imbedded. Performance Management of CLO's expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance as input to Disciplinary Enquiries Ensure high standards of product knowledge and adherence to documented
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for on CLO's performance. Ensure JD, KPI, expected standards are imbedded. Performance Management of CLO's
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
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We are seeking a Call Coordinator with strong communication skills do:
Your expertise: