all Client/Operations Surveys Complete respective Call Listening Update all campaign information Timeously Contact Centre Operations (Lexis Nexis) At least 2-3 years Recruiting experience within a Call Centre Call
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
least 3 years experience within a Sales Outbound Call Centre.
Fluency in English and one other South
VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous).
Qualifications
learning outcomes. Assess and moderate student performance. Provide student support. Handle administrative tasks
and speaking skills to students Develop conversational skills Follow student guidelines Provide constructive
possess a qualification applicable to RE, have Call Centre or Sales experience, Retail Banking / Financial Banking/ Sales/ Insurance/ Customer Service or Call Centre experience. FAIS Regulatory Exam (RE5). Exposure
outcomes.
Assess and moderate student performance.
Provide student support.
Handle administrative
outcomes.
Assess and moderate student performance.
Provide student support.
Handle administrative
learning outcomes. Assess and moderate student performance. Provide student support. Handle administrative tasks