our dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located located in Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone system outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while being able to
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) service productivity and performance in the contact centre through the achievement of agreed quality assessment
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking workflow and schedule between departments.