implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
within the company of emergencies
support, troubleshoot system issues, and handle tickets within defined SLAs
- Collaborate with clients
- Provide post-go-live support and handle tickets and tasks within defined SLAs.
- Participate
procurement) Liasing with stock suppliers and clearing agent to ensure supply. Establishing delivery schedules
procurement) Liasing with stock suppliers and clearing agent to ensure supply. Establishing delivery schedules
according to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically