issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of
requests, or user issues to the Support Centre via ticketing system, where needed. • Effective handling of
the FSCA qualification list. - FAIS Regulatory examination for Representatives (RE5) - 12 CPD (continuous
the FSCA qualification list • FAIS Regulatory examination for Representatives (RE5) • 12 CPD (continuous
manage attendance registers. Source external examiners and ad hoc lecturers. Plan termly timetables.
failure monitoring. Manage system back-ups. Vendor ticket management. Supervising common threats, DOS attacks
proactive improvement initiatives.
Work Tickets Closed at No Charge:
Develop a comprehensive
maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis, root cause