team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 Std. · Low: 35 time DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium:
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign
incoming client inquiries via phone, email, and ticketing system
Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
packed as per the picking ticket and / or invoice. Ensuring that picking tickets are correctly signed off that the quantity of stock matches the picking ticket. Assist with the packing of orders when required in the aisles of the warehouse. Ensure picking tickets are completed and that date and time of completion
packed as per the picking ticket and / or invoice. Ensuring that picking tickets are correctly signed off that the quantity of stock matches the picking ticket. Assist with the packing of orders when required in the aisles of the warehouse. Ensure picking tickets are completed and that date and time of completion
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
reconcilliation statements
reconcilliation statements