shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers
troubleshooting steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers
Enthusiast: While a Matric qualification is your ticket to the game, tertiary education adds an electrifying
Enthusiast: While a Matric qualification is your ticket to the game, tertiary education adds an electrifying
Enthusiast: While a Matric qualification is your ticket to the game, tertiary education adds an electrifying
Enthusiast: While a Matric qualification is your ticket to the game, tertiary education adds an electrifying
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements:
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes
Bank/Agents Logging Eskom/City of Cape Town issue tickets – for the buildings assigned to you. Requirements: