Services
What will
KPI’s to ensure quality delivery.
seamless migration processes, and providing dedicated training and support services to ensure customer success are often called upon to provide support to clients to be able to provide additional training on our solutions and written (email) skills Advanced excel skills Training & educational skills Exceptional attention
seamless migration processes, and providing dedicated training and support services to ensure customer success are often called upon to provide support to clients to be able to provide additional training on our solutions skills
assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations of Parliament's offices. Support the roll-out, training, and ongoing support of Members' ICT equipment
resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate computer software, and hardware systems; coordinates training for personnel related to troubleshooting and basic and peripheral devices; problem resolution; and training and in-service programs; Responds to a rapidly of the business; May coordinate activities and train other technical personnel; Ensures that a complete
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
cal Training (Customer Internal)
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
who is passionate about people and extends past call and query management to understanding and managing availability for clients (Facebook, Live chat, Emails, Calls) within agreed SLA
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in