Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
office hours.
effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
to Learning: Willingness to undergo continuous training and development, particularly in mastering online Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support
person should have done a minimum of IT related training course (6 months - 1 year) and understand the duties:
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position expand their careers in IT, including substantial training and certifications over the first year of employment qualification.
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