3 Years' of experience as a Retentions Agent Call centre experience Skills and Attributes: Excellent communication environment Key Responsibilities: Make outbound calls/inbound calls to engage with existing customers to retain practices and customer insights Participate in training and development programs to enhance product knowledge
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional • Provide customers with relevant product or training information as required. • Maintain a high sales returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
theclient will be assisted remotely via video and voice calls, with the Hearing Experttroubleshooting issues with experience would be advantageous: ● Working in a call centre or in sales ● CRM system (Salesforce in particular) particular) experience ● Ease of use with video calling ● Cold Calling experience Other: ● Working hours from for follow-ups and support calls to clients. ● Conduct client check-in calls and follow-up surveys. ● Interpret other client relationship managers in the Contact Centre to ensure client satisfaction. ● Maintain the ticketing
theclient will be assisted remotely via video and voice calls, with the Hearing Experttroubleshooting issues with experience would be advantageous: ● Working in a call centre or in sales ● CRM system (Salesforce in particular) particular) experience ● Ease of use with video calling ● Cold Calling experience Other: ● Working hours from for follow-ups and support calls to clients. ● Conduct client check-in calls and follow-up surveys. ● Interpret other client relationship managers in the Contact Centre to ensure client satisfaction. ● Maintain the ticketing
scanners and other items • Provide training to clients • Do call outs when required • Do off-site installation Fluent in English • Willing to travel and attend training abroad Market Related
Funeral sales function including sales support and training, national sales, and key account sales to meet implement actions to build their capabilities. Provide training or coaching to others throughout the organization industry best practices through ongoing assessments, training and education. Data Collection & Analysis comprehensive knowledge and provide guidance and training to others on how to use clear and effective verbal Experience 5 or more years experience in a sales call centre environment (Essential) 5 years Funeral / Long-term
at Matus We call on our existing customers regularly in accordance with a predetermined call plan, seeking the quality of the call. We are always well prepared and have a plan for every call. We want to have great and increase market share. Training and Support : Provide product training and support to customers, ensuring products. Attend customer open and demo days, co call with our customers at their customers to identify Sykes, Sthalwille, Mobi, and Fox brands. While training will be provided there is a requirement for ongoing
at Matus We call on our existing customers regularly in accordance with a predetermined call plan, seeking the quality of the call. We are always well prepared and have a plan for every call. We want to have great and increase market share. Training and Support : Provide product training and support to customers, ensuring products. Attend customer open and demo days, co call with our customers at their customers to identify Sykes, Sthalwille, Mobi, and Fox brands. While training will be provided there is a requirement for ongoing
specific HR fundamentals, talent acquisition, process training, and employee engagement, and communication, union internal/external advertisement. • Training & Development: Support the plant training and development programme relation to the skills development and on the job training. • Employee Engagement: Drive plant communication (Dispute Resolution Centre) and CCMA. • Present appropriate IR related training when required. • HR Administration: