Building campaigns using:
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
storyboard learning activities with high impact training materials, and assessments aligned with learning knowledge in e-learning Design and familiar with user centred design approach · Fit-for-business-purpose mind-set
storyboard learning activities with high impact training materials, and assessments aligned with learning
knowledge in e-learning Design and familiar with user centred design approach
· Fit-for-business-purpose
objects Preparing User manuals and conducting training to business process owners Go-live preparation support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional project Ability and willingness to coach and give training to fellow colleagues and users when required Solution
objects
· Preparing User manuals and conducting training to business process owners
· Go-live preparation
/>· Interaction with clients through meetings, calls and emails
· Handling Tickets and Tasks with
the analysis and resolution of Production Support calls
· Raising Change Requests (CRs) and writing
log a detailed record of the results.
collected and log a detailed record of the results. Training end-users on new reports and dashboards. 3. Data Report on breakeven points by products, work centres, and factories. Report on margins by product and
of SLAs.
Why