year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
storyboard learning activities with high impact training materials, and assessments aligned with learning
knowledge in e-learning Design and familiar with user centred design approach
· Fit-for-business-purpose
objects Preparing User manuals and conducting training to business process owners Go-live preparation support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving
protocols and defines relevant actions.
- Train employees in test automation for business.
-
activities.
- Chairs testing progress meetings/calls and actively manages the resolution of identified
test protocols and defines relevant actions. - Train employees in test automation for business. - Participates activities. - Chairs testing progress meetings/calls and actively manages the resolution of identified
ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
failures or disasters.User Support and Training:
application will be applied. Training skills to participate in customer training on the application's use
interpret and follow Java code
· AWS Practitioner training and/or certification
· Understanding of German
/>· Ability and willingness to coach and give training to fellow colleagues and users when required