resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate computer software, and hardware systems; coordinates training for personnel related to troubleshooting and basic and peripheral devices; problem resolution; and training and in-service programs; Responds to a rapidly of the business; May coordinate activities and train other technical personnel; Ensures that a complete
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
cal Training (Customer Internal)
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
who is passionate about people and extends past call and query management to understanding and managing availability for clients (Facebook, Live chat, Emails, Calls) within agreed SLA
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and