team of Tier 2 Support agents, while also managing a team of Tier 1 support agents in collaboration with
security function for the group. Will be required to travel to the branches from time to time Manage and maintain
Technology Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
career that goes beyond mere employment; become an agent of change in transforming lives through technology
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified
& travel: Exceptionally busy, team-orientated environment. This role could require some travel nationally
& travel: Exceptionally busy, team-orientated environment. This role could require some travel nationally