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OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
be responsible for managing inbound and outbound calls, directing calls to the appropriate departments
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
clients via an inbound line and provide responses to general inquiries. Answer incoming calls and promptly and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
clients via an inbound line and provide responses to general inquiries. Answer incoming calls and promptly and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that