through tracking and feedback.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
structure over and above your OTE. Our client is at the centre of a massive and complex industry and has earned accounts and contacts. Outbound prospect (cold-calling – phone, email, LinkedIn, video, voice note) the
structure over and above your OTE. Our client is at the centre of a massive and complex industry and has earned accounts and contacts. Outbound prospect (cold-calling – phone, email, LinkedIn, video, voice note) the
a busy Dental Centre located in the Northern Suburbs of Johannesburg. The dental centre is actively seeking
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
analysis - Effective management of cost and/or profit centres
Management of the cost budgets
Monthly profit centre
Controlling of the effective and accurate reporting per cost / profit centre
residence preferably West Rand, Randburg, City Centre