Job Title : Fitment Centre Manager Division : PG Glass Area : Boksburg Closing Date : 31st May 2024 PG services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance SmartGlass® products. Join Our Team as a Fitment Centre Manager: Are you ready to take the helm of a dynamic in our Fitment Centre? We're seeking a proactive and results-oriented Fitment Centre Manager to lead
process. Logging of all customer service calls. Assign calls to technicians. Closing current machines maintaining records. Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) – Logging of calls on behalf of clients at dealers in the far areas Numeric, oral and written language applications. Call Centre or Customer service work experience or some form
process. Logging of all customer service calls. Assign calls to technicians. Closing current machines maintaining records. Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) – Logging of calls on behalf of clients at dealers in the far areas Numeric, oral and written language applications. Call Centre or Customer service work experience or some form
on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to have been accrurately populated Contact Export agent to confirm cargo readiness and date for shipping shipping Confirm sea freight booking with export agent Follow up on progress daily if all is in order; follow
on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to on estimate for completeness Check compliance of agents/service provides/clients Send compliance docs to have been accrurately populated Contact Export agent to confirm cargo readiness and date for shipping shipping Confirm sea freight booking with export agent Follow up on progress daily if all is in order; follow
Imported goods. Dealing with Freight forwarding agents, ensuring that shipments arrive timeously and that non-conformance to specifications. Contact Forwarder/Clearing Agents to plan or issue instructions for shipping and Receive packing lists from Stores capture clearing agent charges, get signoff from Procurement/ stores and
Imported goods. Dealing with Freight forwarding agents, ensuring that shipments arrive timeously and that non-conformance to specifications. Contact Forwarder/Clearing Agents to plan or issue instructions for shipping and Receive packing lists from Stores capture clearing agent charges, get signoff from Procurement/ stores and
customers, suppliers, internal and external clearing agents, stakeholders and external departments like shipping
customers, suppliers, internal and external clearing agents, stakeholders and external departments like shipping
person who is comfortable with making dozens of calls per day and thrives in a quick sales cycle environment phone presences and experience making high volume calls per day Duties Route qualified opportunities to through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements