Responsibilities:
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Building campaigns using:
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Administration Salary : R 8000pm The post Call Centre Agents appeared first on freerecruit.co.za .
extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .
Ensure client investigation deadlines are met and consultant keeps the client continually in the loop. Provision updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Must have inbound and outbound experience
Good reading abilities as some Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
position The successful candidate will conduct outbound sales calls, present products and services effectively must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South
position The successful candidate will conduct outbound sales calls, present products and services effectively must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with