(including micro), and ensuring both incoming quality, and product specification requirements are met to eliminate further risk. Lead and develop the quality team to ensure skills gaps are closed, developing partner to the production teams in delivering quality products at all times. Monthly compliance measures place, and product quality is met Qualification: · Grade 12 · Bachelor's degree in Quality Related Experience: HACCP · Hygiene Practices · Micro Management · Quality Assurance/Internal Audit · 2 years Laboratory Management
(including micro), and ensuring both incoming quality, and product specification requirements are met to eliminate further risk. Lead and develop the quality team to ensure skills gaps are closed, developing partner to the production teams in delivering quality products at all times. Monthly compliance measures place, and product quality is met Qualification: · Grade 12 · Bachelor's degree in Quality Related Experience: HACCP · Hygiene Practices · Micro Management · Quality Assurance/Internal Audit · 2 years Laboratory Management
skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and senior evaluation. Reports on agent, workforce, and quality performance Managing the agents and workforce requirements Training agents where required. Setting process and quality standards Evaluating service delivery against these Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
activities as predetermined by Property Manager and Centre Manager Decision making authority: Decisions are skills would be a recommendation. Skills required: Quality/standards awareness and implementation, Basic contract Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office control. Competencies required: Customer & Quality focus, Methodical, Teamwork and Co-operation, Problem Interface / relationships with: Internal : Property / Centre Manager, Lease Administrator, Debtors Administrator
business owners, product owners, development teams, trainers and users Liaise with other project areas to co-ordinate change (includes transfer of knowledge to users, trainers and peers) Assist in the continuous development
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal Interpersonal savvy - Contributing dependently Decision quality - Contributing dependently Action orientated -
At least 5 years’ experience in the property / centre management industry. Minimum qualification Grade vehicle. Knowledge required: Advanced Property / Centre management; Technical knowledge; Contract management; liaison giving attention to requirements; profile of centre/buildings; number of owners; public relations; relationships with: Internal : Portfolio Director; Centre Manager; Operations Manager; Lease Administrator;
orders; Transport cargo to and from distribution centres and plants; Issuing and reconciling of invoices;