Call Centre Quality Assurance Manager Jobs in Mpumalanga
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Call Centre Manager Nelspruit
Careercare-sa
Nelspruit
R17,500 - R25,000 the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will performance Quality assurance Workflow optimization Training & development Technology management Analyse Analyse customer feedback Escalation management Resource planning Reporting & analytics Communication
share this job on whatsappQuality Assurance Sandton
Abacus Life LimitedSouth Africa
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers Customers Fairly) Effective self-management and team work Required Job Competencies: MS Office proficiency Administration Conflict management skills Excellent planning and prioritising Diary Management Attention to detail
Quality Assurance Coach
Abacus Life LimitedSouth Africa
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers Customers Fairly) Effective self-management and team work Required Job Competencies: MS Office proficiency Administration Conflict management skills Excellent planning and prioritising Diary Management Attention to detail
Quality Assurance Assessor
Abacus Life LimitedSouth Africa
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech interactions Report on quality assurance assessment results Effective self-management and teamwork Continuous Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Listening and Interpretation skills Conflict Management skills Report writing Planning and Prioritising Investigative Orientation Upholding delivery and quality standards
Junior Quality Assurance/quality Control Agent Market Related
Smartops LtdSouth Africa
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards Present findings to management and recommend actionable strategies to improve service quality. Maintain accurate them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply
Centre Manager Gauteng NEW
Akani Retirement Fund AdministratorsSouth Africa
Akani RFA is looking for two dedicated Centre Managers to oversee the operations and growth of our premier Precinct, while the second role will involve managing multiple centres in the regions of Klerksdorp, Secunda Groblersdal, and Kroonstad Manage, direct and monitor the overall performance of the centre. Planning, organizing organizing, and directing the activities of the centre. Oversees leasing, procedure services. Handling third the centre. 5 years experience in the property / centre management industry. A relevant management qualififcation
Approved Repair Centre Manager
Ukuthula RecruitmantNelspruit
Repair Centre experience (3 years) • Qualified Motor Technician (A – certification) • Management diploma the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
Centre Manager X2 Market Related NEW
Akani Retirement Fund AdministratorsSouth Africa
Akani RFA is looking for two dedicated Centre Managers to oversee the operations and growth of our premier Precinct, while the second role will involve managing multiple centres in the regions of Klerksdorp, Secunda Groblersdal, and Kroonstad Manage, direct and monitor the overall performance of the centre. Planning, organizing organizing, and directing the activities of the centre. Oversees leasing, procedure services. Handling third the centre. 5 years experience in the property / centre management industry. A relevant management qualififcation
Centre Administrator Middelburg
Tevo WarehouseMiddelburg
R8 000.00 Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments •Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs
Quality Assessor Sandton
Abacus Life LimitedSouth Africa
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech interactions Report on quality assurance assessment results Effective self-management and teamwork Continuous Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Listening and Interpretation skills Conflict Management skills Report writing Planning and Prioritising Investigative Orientation Upholding delivery and quality standards
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