are recruiting for a Service Desk Operator. Logs calls on Remedy tool for incidents, problems and requests appropriate domain and closed. Answer user telephone calls and log issues that users are experiencing; Provide ensure that user calls are resolved. Provide feedback to the users on the status of their calls. Logs all incoming incoming calls, and ensures sufficient information is recorded. Informs the user of how the incident
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
Hospitality Sales Representative Calling on Chefs, Catering Managers and Hotel Managers Upsell and understand communication skills ● Own Car and driver’s Licence ● Calling on our existing customer base and searching new
accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications Centre with regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added
PowerPoint skills Cold calling and telemarketing where necessary Experienced in calling on customers and business
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure
Reference: NPr000842-SDU-1 Calling all Financial Analysts in Gauteng Responsibilities: Building and maintaining
Reference: NPr000842-SDU-1 Calling all Financial Analysts in Gauteng Responsibilities: Building and maintaining
Reference: NPr000846-SDU-1 Calling all Newly Qualified CA(SA)s Duties: Preparing audit files Reconciliations
Reference: NPr000846-SDU-1 Calling all Newly Qualified CA(SA)s Duties: Preparing audit files Reconciliations