Business Administration NQF 2/Generic Management NQF3/Contact Centre NQF 2 - Learnership for Individuals with Disabilities (Cape Town)
Our client is looking for individuals to participate in a Business Administration NQF2/Generic Management NQF3/ Contact Centre NQF2 Learner
Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration: R50 000 – R65 000
perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving
perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role in driving
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking, coaching, and management Quality assurance as per strict quality standards Facilit
years in Contact Centre's 3 years in Contact Centre Management / Supervision Required nature of experience:
within a contact centre preferred Drivers license required Proficient in budget management BEHAVIOUR
executive report Outbound & inbound contact centre operational management and strategic planning experience
This role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels are being met,
in our bustling Contact Centre. Here's how you'll make waves: Lead and Energize: Manage and motivate a