4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Plan and direct all aspects of the Contact Centre policies, operations and initiatives and ensure strategic strategy.
2.5 Maintain and improve Contact Centre operations by monitoring actual performance, completing
The Business Analyst will form part of the continuous improvement team based at the clients site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving in
The Business Analyst will form part of the continuous improvement team based at the clients site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving in
The Business Analyst will form part of the continuous improvement team based at the client's site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving i
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion f