Financial Advisors and sales executives. To provide service excellence in daily tasks when assisting colleagues Sale and to ensure that our clients experience service excellence. Schedule and prioritize the workload
Medical Aid Administration & Servicing:
the service center, delivering expert operational support and business guidance to both customers and Provide daily customer service and advice to customers, including counter sales Handle customer complaints certificate 3 years experience in sales and/or customer service within automotive or building glass installations
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed payroll on time. •Ensure constant follow up on customer quotations. •Monitor quotation - RNR after 7 days housekeeping. Monitor Customer Care/ Adhering to CPA procedures. •Continuous customer update and feedback •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo
the service center, delivering expert operational support and business guidance to both customers and Provide daily customer service and advice to customers, including counter sales Handle customer complaints certificate 3 years experience in sales and/or customer service within automotive or building glass installations
specific.
REQUIREMENTS FOR POSITION:
administration of Short-Term Claims allocated. To provide service excellence in daily tasks when assisting clients
Administration •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments. •Repair - completion process. •Customer negligence process •Ensure stock takes are managed payroll on time. •Ensure constant follow up on customer quotations. •Monitor quotation - RNR after 7 days housekeeping. Monitor Customer Care/ Adhering to CPA procedures. •Continuous customer update and feedback •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo
A Trade certification as a Millwright or Mechanical Fitter & Turner.
ï At least five years proven Millwright / Fitter Turner experience, with an Instrumentation background.
ï Knowledge of valves and steam systems.
ï Computer Literate.
ï Good communication
installation and maintenance of dosing equipment to customers.
KEY PERFORMANCE AREAS
Customer Relationship Management