Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager. Customer understanding: Identifies and understand customer needs. Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape) Relations
Effective management and oversight of customer service operations, including oversight of: Daily vehicle intake (logging of job cards, quotation process, approval of expenses related to repairs, communication of approval to technicians etc). Monitor and follow up on parts orders , ensuring all parts
operations & administration (WIP), customer service, asset management, recoveries & warranty claims
achievement
Management
Planning WIP Staff Management Customer Service Admin Reports, budgets Asset Management Matric 5 Years Workshop
Key Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement timeously •Create status report for Customer Service or Key Account Managers •Assist with resolution of Debtors Debtors queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily events •Manage estimates and advice Customer Service or Key Account Managers of deviations •Report directly
Account Management Sales Customer Service 3 - 5 years key account management experience within the heavy
Account Management Sales Customer Service 3 - 5 years key account management experience within the heavy
safety compliance Rostering staff Customer service Inventory management Recruiting and training staff Controlling