Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance tracking insights for decision-making and strategy development Customer complaint resolution Implement disciplinary procedures glass/ insurance industries 2 years in a 2IC or team leader role within a large contact centre Excellent Excellent interpersonal communication skills and customer service orientated Computer literate in MS Office and
Underwriting Manager to join their expanding underwriting team. The primary purpose of the role is to analyse product manage the personal lines underwriting team to ensure high service levels and excellent turn-around times daily, weekly and or monthly basis in respect of service levels, quality of underwriting, internal processes event of any monthly unpaid premiums, as the Team Leader, ensure that brokers and their respective clients retain business. Develop and maintain excellent customer relationships by building rapport with brokers
Underwriting Manager to join their expanding underwriting team. The primary purpose of the role is to analyse product manage the personal lines underwriting team to ensure high service levels and excellent turn-around times daily, weekly and or monthly basis in respect of service levels, quality of underwriting, internal processes event of any monthly unpaid premiums, as the Team Leader, ensure that brokers and their respective clients retain business. Develop and maintain excellent customer relationships by building rapport with brokers
in the Fintech space? Join our client's versatile team as a DevOps Engineer The DevOps Engineer plays a bridging the gap between development and operations teams through automated solutions for building, deploying that ensure seamless and secure onboarding of customers, suppliers, and employees. Their work environment family environment. · Industry leaders. · Annual awards function. · Fun team-building events. · Employee
external stakeholders and lead cross-functional teams in the development of business-wide operational governance and service management capabilities with the service catalogue and service level agreements weekly/quarterly/annual performance reports for the business's leaders as well as facilitating cross-functional performance relationships with all relevant business functions and teams within ATNS to enable the required alignment and management. Ø Manage performance outputs of the team by using the performance management system and taking
Urgently looking for a New Vehicle Sales Executive. Customer and sales management. Develop the business to grow existing customer base. Prospect for new customers and maintain existing customer relationships relationships. Sell vehicle features and benefits. Handle customer questions and overcome objections. Professionally handover to the customer. Manage customer expectations to ensure effective delivery of service. Attend regular
greeting members and delivering exceptional customer service assistance.
Key Performance include:
support Manage and coordinate health and safety Customer service QMS change controls File and log maintenance support Manage and coordinate health and safety, Customer service, QMS change controls File and log maintenance
support Manage and coordinate health and safety Customer service QMS change controls File and log maintenance support Manage and coordinate health and safety, Customer service, QMS change controls File and log maintenance
passion for insurance and a penchant for exceeding customer expectations? Do you thrive in a fast-paced environment approach, you'll identify and target potential customers through various channels, including referrals effectively articulating the value proposition of our services. Your ability to highlight our competitive advantages Collaboration: Work closely with our underwriting and service teams to ensure a seamless onboarding process for and coordination will contribute to a positive customer experience from the first interaction. Minimum