unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
accounting records. Petty cash control/receipting/collection/recording. Assist the Branch Manager with the Management, banking, overseeing cashier. Manage phone calls and correspondence (e-mail, letters, packages etc
accounting records. Petty cash control/receipting/collection/recording. Assist the Branch Manager with the Management, banking, overseeing cashier. Manage phone calls and correspondence (e-mail, letters, packages etc
assist walk in patients, answer switchboard, screen calls, capture and updated patient details, receive payments
filed Filing of all paperwork, debtors//creditors Collection of parts occasionally Computer literate (MS Word)
documentation / export returns Arrange export collections with shipping agents. Compile and maintain Excel
documentation / export returns Arrange export collections with shipping agents. Compile and maintain Excel
extensive knowledge of fault finding. This role calls for a person who can run a shift and good communication extensive knowledge of fault finding. This role calls for a person who can run a shift and good communication
customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day
customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day