Good customer service and interpersonal skills Good attitude and willingness to learn Be able to work under pressure Office 365 Server 2016 and upwards Active directory Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2 Desired qualifications : A N
job requires the assembly and installation of desktops, keeping all systems up to date with patches and configuration, performance and security management of Desktops systems Install, configure, and support end-user advantageous Minimum 3 years' experience with IT desktop support and Server support knowledge The successful
following:
Workstation (Laptop/Desktop) Support
Server support
Anti-Virus for all workstations & servers (Desktop/Laptop) Bitdefender License
Firewall Administration hardware/software requirements/upgrades
All new Desktops/laptops pre-configured before handed to users
Must
(Laptop/Desktop) Support Server support Anti-Virus for all workstations & servers (Desktop/Laptop) hardware/software requirements/upgrades All new Desktops/laptops pre-configured before handed to users
Hardware:
Server support
Office 365 Support
Desktop Support
QUALIFICATION & SKILLS
UTMs
IT Security RDP (Remote Apps & Remote Desktop)
Virtualisation
Technology Office 365
Hardware:
Maintenance of the below Hardware: Servers. Laptops. Desktops. MFP Printers. VOIP Hardware. Networking Hardware Experience and Qualifications Proficient with Windows Desktop Operating Systems (Windows 8 / 8.1/ 10 / 11). Proficient with Syspro Advantageous. Minimum of 5 years in a Desktop Support / System Administrator role essential.
advantageous, a minimum of 2 years of experience in Desktop Support is required. Additionally, relevant certifications mail administration. Remote desktop services maintenance. Azure Virtual Desktop maintenance and rollout. software management and updates. Windows server and desktop update administration, testing and deployment. with their telephony partners. Desktop: Setup and provision of desktops, notebooks and thin clients. Management and planning of hardware to support end-users. Desktop support for company users (escalations and overflow)
detail and resilience Coordinate and lead technical desktop and application projects Track and Maintain hardware Client Service to all areas of the business Improve desktop support and other end user services through documentation