Balance
Requirements:
years managerial experience
This position will be responsible for activating services on the fibre network and assist with network administration administration. Implement network and service activations and restorations. Ensure that the network diagrams Layers (e.g. SDH, OTN, MPLS, DWDM). Ensure that services and networks are handed over accurately and timeously Has automated provisioning/reporting of network services and capacity. Has implemented PNI/LNI systems
guest service culture and image
professional individuals with strong customer service skills to fill the role of Jnr-Snr Call Centre pressured environment, possess excellent customer service ability being able to handle customers well and
applications are
completed correctly) servicing and any other requirements;
new business and/or client servicing;
the client;
that applications are completed correctly) , servicing and any other requirements; Ensuring that compliance (FNA) accompany allnew business and/or client servicing; Checking that the Record of Advice (ROA) and to Advisor/s meeting with the client; In house servicing – Upgrades and downgrades Ensuring that new business declines; General administration and In- House servicing/new business; Must attend all training sessions
that applications are completed correctly) , servicing and any other requirements; Ensuring that compliance (FNA) accompany allnew business and/or client servicing; Checking that the Record of Advice (ROA) and to Advisor/s meeting with the client; In house servicing – Upgrades and downgrades Ensuring that new business declines; General administration and In- House servicing/new business; Must attend all training sessions
and complaints Providing customers with superior service Conducting market research and ongoing Competitor Working experience in maintaining quality customer service Understanding and ability to work on online platforms online platforms – Advantageous Proven customer service skills Strong analytical skills Excellent selling
system (CDS). Ensure quality of calls in line with service level agreements (SLA's).