standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates
Methodically administer and update call cycles. Achieve 100% adherence to the call cycle. Ensure accurate coding Fulfill all requirements during representative calls. Timely completion of administrative and reporting
administer and update call cycles.
Methodically administer and update call cycles. Achieve 100% adherence to the call cycle. Ensure accurate coding Fulfill all requirements during representative calls. Timely completion of administrative and reporting
insurance either as a broker agent or tied agent
territory. Territory management and developing a routine call cycle for all customers within the allocated territory General admin: Consolidating monthly expenses, weekly call planner and feedback on infield activities to Area
territory. Territory management and developing a routine call cycle for all customers within the allocated territory General admin: Consolidating monthly expenses, weekly call planner and feedback on infield activities to Area
insurance either as a broker agent or tied agent Call center agents not preferred unless they have a minimum
deliveries to customers • Answering of incoming calls and converting inquiries into sales • Following
deliveries to customers • Answering of incoming calls and converting inquiries into sales • Following